Briefly, the rights of EU energy consumers can be grouped into 6 categories:
  • Access to universal service, for example the right to source electricity and / or gas in reasonable, easily and directly comparable and transparent prices.
  • Direct and transparent consumer information.
  • Change supplier without charge.
  • Complaints handling and out-of-court dispute resolution.
  • Protection of vulnerable consumers.
  • Fair trade practices and general consumer rights.

More information on consumer rights can be found in the following forms and on the Regulations of Electricity Market Law.