The Cyprus Energy Regulatory Authority (CERA), in consultation with suppliers and the Distribution Manager, sets the minimum performance levels in relation to the electricity supply indices to be obtained from suppliers and the Distribution Manager of the Distribution Facility. The rules defining the Performance Indicators can be found in the Legislation section.

Performance indicators, in accordance with the legislation, are defined as the electricity supply indices and include the obligations of the supplier and the Distribution System Operator, consumer rights, performance standards and their minimum performance levels, as well as the fine imposed in case of non-compliance The supplier and / or the Distribution System Operator.

For ease of reference, the tables of the Regulations (Performance Indicators) regarding the obligatory response time of the EAC are attached, as well as the distribution of the automatic payment to the users in case of failure to meet the EAC response time.